It’s because we have the right people on the bus.
By Dr. Kathy Sanders
As I look ahead to the New Year, I can’t help but reflect on all that 2014 has been to me personally and professionally.
Just like in year’s past, 2014 was a year of much professional development — for myself and my team at the Tri-Cities Center for Cosmetic Dentistry. As I thought about the changes and growth that we’ve experienced this year, I’m most thankful for the collective growth I see in our team, as a whole.
When I opened my practice more than 20 years ago, one of the most important decisions, if not the most important decision, was that of selecting the team members who would serve alongside me.
In his book, Good to Great, Jim Collins evaluates some of the most successful companies of our times and one of the common principles he found among those companies was that they all determined “who” before “what.” Their leaders recognized choosing the right people to accompany them on their road to success, was even more important than choosing the destination. Collins says that when you have the right people on the “bus,” any problems with motivating and managing them largely goes away. He was so right!
I know from experience that my ability to create not just beautiful smiles but excellent patient experiences, has been dependent on the team members surrounding me. Every time that I’ve added a new team member or had to replace someone who moved on to pursue new dreams, I’ve sought Godly wisdom and guidance because I knew those decisions were mission critical to not just my success, but to the care and attention that my team would give our patients.
Recently, two team members who have been pivotal in building a foundation of diligent patient care, have moved on to pursue new dreams. Just this week, Vickie spent her last full day with us before heading back to school to pursue her dream of completing her college career.
As this year closes, I am forever grateful for the team members who have helped me build my practice and those who are, and will, help take our service and patient care from “better to best” as I continue to strive to have the right people are on our bus.
In closing, I’m excited to see what 2015 will mean for us and for our patients — and I’m happy we’re going to be experiencing it — all together.